- with insurance expansions under the Affordable Care Act, there has been an influx of newly insured people who now need to take control of their healthcare and make important decisions.
- additionally, previously insured consumers now covered under a new plan with a network of providers that does not include their previous providers not need to make decisions and would benefit from care information
- overall, the type and presentation of physician information is more critical than ever.
- consumers now have more of a stake in the pricing of their healthcare plan, so being more transparent about the actual price information is important
- suggested gaps in information provided to consumers include:
- provider rates of success in helping patients maintain or restore health
- provider track record in ensuring continuity of patient care
- physician performance
- quality info that is paired with cost info
- is it possible to tailor the physician information to the individual consumer?
- look to these cited sources (Hibbard):
- Best practices in public reporting NO.1
- Best practices in public reporting NO.2
- shaller consulting (2006)
- scan others for those that look interesting
- note keywords of this study
Supporting consumer healthcare decisions through data presentation (see source)
- recent changes in the healthcare system have made healthcare options more expensive but have given more control to consumers. Consumers are now more invested in their options and have increased motivation to making the right decision. This means that presenting choices in a way that helps consumers be better informed is increasingly crucial.
- an abundance of information does not necessarily lead to informed decisions
- current tools:
- include technical terms that are difficult for consumers to understand
- force consumers to compare multiple options on several variables
- require the consumer to differentially weight the options and factors
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